Customer Service Support Officer

Job Category: Customer Service
Job Type: Full Time
Job Location: Ortigas

🌟 Join Our Team as a Customer Service Representative!

We are seeking a dedicated individual to fill the role of Customer Service Representative within our dynamic customer service team. As a Customer Service Representative, you will play a crucial role in elevating customer satisfaction and enhancing team efficiency. Collaborate closely with the Service Delivery Manager in Australia and Lead in Manila, to contribute to the overall success of our customer service operations.

Key Duties and Responsibilities:

Customer Interaction:

  • Engage with customers via phone, email, and live chat, providing friendly and efficient support.
  • Process customer orders and manage returns efficiently.

Product and Order Support:

  • Collaborate with internal teams and suppliers to resolve product-related queries and assist customers.
  • Coordinate with our stores to address customer orders and inquiries.

Team Collaboration:

  • Collaborate effectively within your team, spread across various remote locations, to achieve collective tasks.

Order Monitoring and Resolution:

  • Monitor orders, provide progress updates, and take appropriate actions.
  • Manage customer returns, including investigation, processing, and resolution of returns, exchanges, warranties, and faulty goods.

Logistics and Communication:

  • Collaborate with dispatch locations to facilitate customer orders.
  • Liaise with Australia Post regarding delayed or missing parcels.

Complaint Handling:

  • Handle first-level customer complaints and escalate only as necessary.

Internal Communication:

  • Maintain strong communication within the customer service team.

Exceptional Customer Service:

  • Deliver outstanding customer service through written and verbal communication.
  • Juggle tasks across multiple channels to ensure timely completion.

Procedural Adherence:

  • Follow procedures, guidelines, and policies accurately to complete assigned tasks.
  • Perform data entry through various platforms.

Flexibility and Additional Tasks:

  • Work hours and days based on business requirements.
  • Assist with other tasks as required.


  • A bachelor’s degree, diploma, or equivalent in any discipline
  • At least 1 year of work experience in customer support in any industry
  • Experience working under an Australian account is a bonus
  • With inbound call, email and chat experience
  • Must possess customer service-oriented skills
  • Passionate about communication and interacting with people
  • Flexible and able to work in a fast-paced, team-oriented environment
  • Able to multitask and take responsibility in challenging situations
  • A critical thinker with good analytical skills and attention to detail
  • Upbeat, positive, kind, and empathetic personality
  • Proficiency in using various computer platforms to complete tasks.
  • Outstanding time management and attention to detail.
  • Team player with a sense of ownership.
  • Familiarity with maintaining databases (Google or Microsoft Suites) is a plus.
  • Work fully on site office in Ortigas Pasig City

💼 About Us:
Suitestudio Operations, Inc. is a dynamic and innovative Philippine-based office company that takes immense pride in being the trusted partner of Kitchen Warehouse Australia. Committed to delivering exceptional support services across all aspects of their business – including design, development, marketing, customer service, inventory entry, purchasing, and financial processes.

🏅Why work with us?
Embark on a rewarding journey as a Customer Service Representative with us, where you play a pivotal role in our commitment to customer excellence

Suitestudio is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

✉️ How to Apply:
Interested candidates are encouraged to apply with their CV and a brief cover letter, detailing their experience and why they’re the best fit for the role.

Job Type: Full Time
Shift: Day job

Apply for this position

Allowed Type(s): .pdf, .doc, .docx