Key Duties and Responsibilities:
- Assisting customers with enquiries submitted through email and live Chat and calls
- Processing customer returns
- Communicating with suppliers regarding product queries / warranty claims
- Communicating with stores regarding customer orders / enquiries
- Reviewing orders and advising customers of progress or action taken
- Communicating with Warehouse Despatch in regards to customer orders
- Liaising with and assisting the Customer Service Team members
- Liaising with Australia Post regarding delayed / missing parcels
- Identifying customer complaints and escalating to the Customer Service Team or Customer Service Manager as required
- Following procedures, guidelines and policies accurately to complete assigned tasks
- Perform data entry through a number of platforms
- Work on hours and days based on the requirements of the business, (rotating roster always work 5 days in a row, with either a single day, or triple day break). Rostered weekends are 8am to 5pm and weekdays 12 noon to 9 pm
- Assisting with other additional tasks as required
We would love to hear from you if you have the qualifications below:
- Good written and spoken English communication skills
- Ability to interpret and act on written instructions
- Spelling and grammar is very important attribute to have for the role
- Must have at least 1 year experience working on live chat and calls
- Ability to multi-task, prioritise and manage time effectively
- Flexible with can-do attitude
- Attention to detail and problem-solving skills
- Amenable to rotating shift and with either a single day, or triple day break.
- Proficient computer skills and ability to learn new systems quickly
- Amenable to temporary work from home and preferably with at least 25mbps reliable home internet connection
Please note that this job opening is office-based, however as COVID-19 response we are working from home and based on assessment.
