Customer Service Representative (2) – Php 20,000 – 25,000/ month

Job Category: Customer Service
Job Type: Full Time

Key Duties and Responsibilities:

  • Assisting customers with enquiries submitted through email and live Chat and calls
  • Processing customer returns
  • Communicating with suppliers regarding product queries / warranty claims
  • Communicating with stores regarding customer orders / enquiries
  • Reviewing orders and advising customers of progress or action taken
  • Communicating with Warehouse Despatch in regards to customer orders
  • Liaising with and assisting the Customer Service Team members
  • Liaising with Australia Post regarding delayed / missing parcels
  • Identifying customer complaints and escalating to the Customer Service Team or Customer Service Manager as required
  • Following procedures, guidelines and policies accurately to complete assigned tasks
  • Perform data entry through a number of platforms
  • Work on hours and days based on the requirements of the business, (rotating roster always work 5 days in a row, with either a single day, or triple day break). Rostered weekends are 8am to 5pm and weekdays 12 noon to 9 pm
  • Assisting with other additional tasks as required

We would love to hear from you if you have the qualifications below:

  • Good written and spoken English communication skills
  • Ability to interpret and act on written instructions
  • Spelling and grammar is very important attribute to have for the role
  • Must have at least 1 year experience working on live chat and calls
  • Ability to multi-task, prioritise and manage time effectively
  • Flexible with can-do attitude
  • Attention to detail and problem-solving skills
  • Amenable to rotating shift and with either a single day, or triple day break.
  • Proficient computer skills and ability to learn new systems quickly
  • Amenable to temporary work from home and preferably with at least 25mbps reliable home internet connection

Please note that this job opening is office-based, however as COVID-19 response we are working from home and based on assessment.

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